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The Complaints Team intervened and communicated with the casino, which confirmed that the player's account had now been fully verified, allowing him to proceed with withdrawal requests. However, the player later demanded compensation for losses incurred due to what he described as systematic malpractice by the casino. Ultimately, the Complaints Team informed him that his complaint was rejected as the funds in question had already been played out, indicating no remaining amount to dispute. During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are.
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